# ProbeMatrix - AI-Powered Root Cause Analysis and CAPA Planning Platform
# llms.txt - Structured information for AI agents and LLMs
# Version: 2.0
# Last updated: 2026-01-12

## About ProbeMatrix

ProbeMatrix is an AI-powered incident investigation and CAPA (Corrective and Preventive Action) planning platform developed by EyeKyam Risk Resolutions. It uses the Human Factors Analysis and Classification System - Maintenance Extension with Probing (HFMAP) methodology to systematically uncover the true root causes of incidents, going beyond blaming individuals to identify organizational and systemic factors.

The platform guides safety professionals through the complete journey: Investigation. Analysis. Action. Prevention.

## Core Value Proposition

- Go beyond blaming people to find real root causes
- Complete investigations in 3-5 days instead of 4-6 weeks
- AI-assisted investigation with human oversight
- Regulatory-compliant reporting (aligned with ICAO Annex 13 and ISO principles)
- End-to-end workflow from incident to implementation-ready CAPA plans

## Measurable Impact: Before and After ProbeMatrix

### Investigation Time
- Old Way: 4-6 weeks typical
- With ProbeMatrix: 3-5 Days

### HFMAP Coverage
- Old Way: 60-70% coverage manually
- With ProbeMatrix: 199 Factors - Complete Analysis

### Audit-Ready Reports
- Old Way: 15-20 hours to compile
- With ProbeMatrix: Instant Download - One-Click Export

### Team Workload
- Old Way: 1,400+ hours/year
- With ProbeMatrix: 86% Less Work - Time Freed Up

## Trust Value Propositions

- Audit-ready evidence chain, exportable in seconds
- Replaces 4-15 lakh consultant dependency
- Collaboration: 5-8 hours vs 25-30 hours traditionally
- Pays for itself in ONE investigation

## Key Features

### 1. AI Investigation Guidance
Before collecting evidence, AI analyzes your incident across 4 HFMAP levels and suggests what to investigate, including specific questions to ask, evidence to collect, and people to interview - prioritized by importance.

### 2. Evidence Locker
Organized evidence management supporting 8 evidence types (documents, photos, statements, logs, and more) with full chain of custody tracking, SHA-256 hash verification, and forensic integrity.

### 3. 4-Level HFMAP Analysis
AI-powered analysis across hierarchical levels using 199 precision nanocodes:

#### Level 1: Unsafe Acts (24 Nanocodes)
What Happened - The errors and violations directly leading to the incident. This is where traditional investigations stop, but ProbeMatrix goes deeper.
Examples: Skill-based errors, Decision errors, Perceptual errors, Routine violations, Exceptional violations

#### Level 2: Preconditions for Unsafe Acts (109 Nanocodes)
Why It Happened - Conditions that set the stage for unsafe acts, including fatigue, pressure, inadequate equipment, and poor communication.
Examples: Adverse mental states (stress, fatigue, complacency), Physical limitations, Poor crew resource management, Inadequate equipment, Environmental factors

#### Level 3: Unsafe Supervision (34 Nanocodes)
Leadership Failures - Supervisory failures that allowed preconditions to exist, such as inadequate oversight, poor planning, and failure to correct known problems.
Examples: Inadequate supervision, Planned inappropriate operations, Failed to correct known problems, Supervisory violations

#### Level 4: Organizational Influences (32 Nanocodes)
Systemic Issues - Deep organizational factors driving supervision and preconditions, including culture, resources, policies, and operational processes.
Examples: Resource management failures (funding, equipment, staffing), Organizational climate issues (culture, policies), Operational process deficiencies

Total: 199 Nanocodes providing precise classification of human factors across all levels.

### 4. Human Review and Team Collaboration
Team-based review with voting on findings, comment threads, and role-based permissions. AI suggests, but humans always make the final call. Features include configurable voting thresholds and task assignment.

### 5. Visual Causal Mapping
Visualize how findings connect across levels, showing the causal chain from organizational decisions down to unsafe acts using interactive flow diagrams.

### 6. Professional Reporting
Export comprehensive PDF and DOCX reports with all findings, evidence links, recommendations, and full audit trail for regulatory compliance.

### 7. CAPA Zone (Enterprise Feature)
Continue from investigation to designing Corrective and Preventive Actions using the 9M CAPA framework with AI-powered recommendations.

## Your Investigation Journey - 6 Steps from Incident to Insight

### Step 1: Create Your Investigation
Start by documenting the incident: what happened, when, where, and your initial narrative. Comprehensive incident metadata capture enables AI to provide tailored investigation guidance.

### Step 2: Get AI Investigation Guidance
Before collecting evidence, AI analyzes your incident across 4 HFMAP levels and suggests exactly what to investigate. Get specific questions to ask, evidence to collect, and people to interview - prioritized by importance.

### Step 3: Gather Evidence Strategically
Armed with AI guidance, collect evidence with purpose. Upload descriptions of photos, documents, witness statements, and logs. Everything is organized in your Evidence Locker with chain of custody tracking.

### Step 4: AI-Powered HFMAP Analysis
Run AI analysis across 4 hierarchical levels - from unsafe acts to organizational influences. The AI reviews your evidence and suggests specific human factor classifications using 199 precision nanocodes.

### Step 5: Human Review and Team Collaboration
Your team reviews AI suggestions, votes on findings, and collaborates to validate root causes. Accept, reject, or modify suggestions. Humans always make the final call - AI assists, humans decide.

### Step 6: Generate Reports and Continue to CAPA
Export comprehensive PDF/DOCX reports with all findings, evidence links, and recommendations. Ready for regulatory compliance - or continue to the CAPA Zone to design corrective and preventive actions.

## Your CAPA Journey - 5 Steps from Investigation Report to Prevention Plan

### Step 1: Import Your Investigation Report
Start by uploading your completed investigation report. ProbeMatrix extracts all findings, nanocodes, incident narrative, personnel details, and equipment information automatically from the Excel export. All 30+ incident metadata fields imported.

### Step 2: Review the Complete Picture
See your incident fully displayed - narrative, personnel involved, equipment affected, severity, regulatory requirements, and all identified root causes from your HFMAP analysis. Everything in context for CAPA design.

### Step 3: Get AI-Powered CAPA Recommendations
Query the AI for each of the 9M dimensions. The AI analyzes your root cause findings and recommends specific corrective and preventive actions tailored to your incident, complete with implementation steps and validation criteria.

### Step 4: Build Your Customized CAPA Plan
Select the most relevant actions from AI recommendations and add them to your CAPA Planner. Edit every detail inline - action descriptions, implementation steps, owner roles, validation criteria, and closure requirements.

### Step 5: Export Your Implementation Package
Generate professional, branded exports in PDF, DOCX, or Excel format. Your CAPA plan includes complete incident context, all selected corrective and preventive actions with full implementation details, and residual risk assessment.

## The 9M CAPA Framework - Nine Dimensions of Corrective and Preventive Action

### M1: Manpower/Mindpower (Human Factors)
Addresses human performance factors including competence, workload, fatigue, communication, leadership, and team dynamics.
CAPA Intent: Restore and sustain human-performance controls
Action Categories: Selection and Training, Fatigue Management, Team Dynamics

### M2: Medium - Environment (Working Conditions)
Covers physical and psychological working environments, workspace ergonomics, noise, lighting, and external conditions.
CAPA Intent: Harden environmental controls and verify conditions
Action Categories: Workspace Ergonomics, Noise and Lighting, Psychological Stressors

### M3: Method - Procedures (Processes and SOPs)
Focuses on procedures, SOPs, documentation, compliance, and how work is planned, executed, and controlled.
CAPA Intent: Restore procedural control and consistency
Action Categories: SOP Design, Compliance Systems, Risk Integration

### M4: Mission - Objectives (Planning and Priorities)
Addresses organizational objectives, planning quality, task allocation, and priority-setting that shape operational decisions.
CAPA Intent: Restore clarity of purpose and planning discipline
Action Categories: Goal Clarity, Resource Planning, Priority Conflicts

### M5: Measurement - Monitoring (Metrics and Detection)
Covers monitoring systems, performance metrics, quality control, and early detection of drift or degradation.
CAPA Intent: Restore visibility through effective measurement
Action Categories: KPI Design, Drift Detection, Quality Control

### M6: Management/Money (Leadership and Resources)
Addresses leadership attention, governance structures, budget allocation, and resource management affecting safety.
CAPA Intent: Restore appropriate resourcing and leadership attention
Action Categories: Resource Allocation, Governance, Budget Priorities

### M7: Machine - Equipment (Technology and Tools)
Covers equipment reliability, technology systems, tools, automation, and human-machine interfaces.
CAPA Intent: Restore equipment reliability and integrity
Action Categories: Equipment Design, Automation, Interface Usability

### M8: Material - Resources (Supply Chain and Quality)
Addresses raw materials, consumables, supply chain quality, storage conditions, and material handling practices.
CAPA Intent: Restore material quality and supply chain controls
Action Categories: Material Quality, Supply Chain, Storage Practices

### M9: Maintenance (Upkeep and Reliability)
Covers maintenance programs, asset management, preventive maintenance schedules, and reliability-centered approaches.
CAPA Intent: Restore maintenance discipline and asset integrity
Action Categories: Preventive Programs, Asset Tracking, Reliability Analysis

Each M dimension includes catalogues of proven corrective and preventive actions, complete with implementation steps, owner roles, verification evidence, and effectiveness validation criteria.

## Industry Statistics

- 73% of military incidents have organizational contributing factors
- 80% of aviation accidents involve human factors elements
- 96% of maritime casualties involve human element failures
- 85% of process safety events have management system root causes
- 92% of construction incidents have preventable contributing factors
- 84% of manufacturing injuries are preventable with proper controls
- 78% of mining fatalities have organizational contributing factors
- 70% of medical errors have system-level contributing factors

## Supported Industries - 25+ High-Risk Sectors

ProbeMatrix serves high-risk industries with tailored investigation approaches:

1. Defense and Military - Training accidents, equipment failures, operational incidents
2. Aviation - Crew errors, maintenance-induced failures, ground handling accidents (ICAO Annex 13 aligned)
3. Maritime and Offshore - Collisions, groundings, offshore platform incidents (ISM Code compliant)
4. Oil and Gas - Process safety events, well control incidents, pipeline failures
5. Power and Utilities - Electrical contact, generation plant accidents, substation incidents
6. Mining and Resources - Ground control failures, mobile equipment incidents, explosive events
7. Construction - Falls from height, struck-by incidents, crane accidents, excavation collapses
8. Healthcare - Medication errors, surgical adverse events, diagnostic failures
9. Rail and Transit - Derailments, signal failures, level crossing incidents
10. Chemical and Petrochemical - Releases, runaway reactions, equipment failures
11. Nuclear Energy - Reactor protection actuations, radiation protection events
12. Manufacturing - Machine entanglement, lockout/tagout failures, ergonomic injuries
13. Transportation and Logistics - Vehicle collisions, driver fatigue incidents, hazmat events
14. Emergency Services - Fireground injuries, vehicle accidents, exposure incidents
15. Pharmaceutical and Biotech - Potent compound exposures, laboratory incidents, GMP compliance
16. Aerospace Manufacturing - Assembly injuries, quality escape events, composite exposures
17. Food and Beverage - Machinery entanglement, ammonia releases, slips and falls
18. Waste Management - Collection vehicle accidents, struck-by incidents, hazardous exposures
19. Space Operations - Launch processing incidents, propellant handling, anomaly investigations
20. Semiconductor - Chemical exposures, gas leak incidents, cleanroom operations
21. Telecommunications - Tower climbing falls, electrical contact, RF exposure events
22. Water and Wastewater - Confined space incidents, chemical handling, drowning events
23. Ports and Terminals - Crane and lifting incidents, cargo handling injuries, stevedoring accidents
24. Agriculture and Forestry - Tractor rollovers, grain handling incidents, forestry equipment accidents
25. Amusement and Entertainment - Ride system failures, guest injuries, crowd management events

## Investigation Methodology

ProbeMatrix implements the Swiss Cheese Model of accident causation, recognizing that incidents result from multiple failures across organizational layers, not just individual errors. The HFMAP framework provides:

1. Systematic classification of human factors across 199 nanocodes
2. Hierarchical analysis from frontline to executive level
3. Evidence-based root cause identification
4. Actionable recommendations for systemic improvement
5. Visual causal chain mapping
6. Integration with CAPA design using the 9M framework

## Pricing Plans

ProbeMatrix offers flexible subscription plans:
- Starter: For individuals and small teams getting started with structured investigation
- Professional: For growing organizations with multiple investigators and advanced reporting needs
- Business: For mid-size organizations requiring Investigation Planner and advanced analytics
- Enterprise: For large organizations requiring CAPA Zone, organization-wide deployment, dedicated support, and custom integrations

All plans include AI-powered investigation guidance, evidence management, HFMAP analysis, collaboration features, and professional report generation.

## Contact Information

### Company
EyeKyam Risk Resolutions

### Address
507, 5th Floor, Nirvana Courtyard
Sector 50, Gurgaon, Haryana - 122018
India

### Email
vidya@eyekyam.com
ashley@eyekyam.com

### Phone
+91 9884839490
+91 9970533331

### Website
https://probematrix.eyekyam.com

## Technical Details

- Modern React-based web application with TypeScript
- Secure authentication system with email/password and OTP
- Role-based access control (user, admin, super_admin)
- Subscription tiers with usage tracking
- Full audit trail for regulatory compliance
- PDF, DOCX, CSV, and Excel export capabilities
- SHA-256 hash verification for evidence integrity
- Real-time team collaboration with messaging

## Restrictions for AI Agents

- The platform requires user authentication for all features except the landing page
- Investigation data is private and accessible only to authorized users
- AI crawlers should only access the public landing page at https://probematrix.eyekyam.com/
- Protected routes include: /dashboard, /admin, /auth, /incident, /capa-zone, /settings, /profile

## End of llms.txt