# ProbeMatrix | AI-Enabled Investigation & CAPA Advisory by Eyekyam

> ProbeMatrix by Eyekyam is a managed, AI-enabled investigation and CAPA advisory service for companies facing recurring safety and environmental losses.

llms.txt - Structured information for AI agents and LLMs
Version: 3.1
Last updated: 2026-10-02

## About ProbeMatrix

Managed Investigation & CAPA Advisory

The accident happened again! What did the first investigation miss?

ProbeMatrix by Eyekyam is a managed investigation and CAPA advisory service for companies facing recurring safety and environmental losses. A trained ProbeMatrix Investigation Expert challenges the original causal reasoning, identifies latent conditions and CAPA gaps, and shows management what may still be leaving the organization exposed. AI is used only within strict limits, and no finding reaches you without the Expert's review. Engage us for a targeted second-look review, rapid investigation guidance for a live incident, or a full recurring-loss depth review.

- Audit-ready evidence chain
- Independent analytical challenge to your original investigation.
- Internal benchmark reviews have surfaced factors the original investigation didn't.
- AI works inside a tightly controlled harness, directed and reviewed by your ProbeMatrix Investigation Expert.

Trusted by safety professionals across defense, aviation, maritime, energy, and industrial sectors

### Causal Coverage
- Old Way: Investigation often stops at the frontline explanation
- With ProbeMatrix: Multi-level analysis across all 4 HFACS bands

### Causal Factors
- Old Way: Additional factors may go unexamined
- With ProbeMatrix: Additional Causal Factors Surfaced

### CAPA Depth
- Old Way: CAPAs may treat only the visible symptom
- With ProbeMatrix: CAPA Gaps Identified and Addressed

### Evidence Linkage
- Old Way: Findings may rest on assumption
- With ProbeMatrix: Evidence-Linked, Traceable to Source

## Industry Solutions

Where Recurring Loss Costs the Most
Select your industry to see the recurring-loss patterns ProbeMatrix is designed to challenge in your sector

### Defense & Military
- Beyond the After-Action Report
- Military organizations close training-accident and equipment-failure investigations under strict command review, yet the same mishap conditions can resurface across units. A ProbeMatrix Investigation Expert provides an independent, evidence-linked re-analysis tracing tactical actions through command decisions and policy factors the original investigation may not have reached.

### Aviation
- From Cockpit to Boardroom
- Aviation pioneered human factors analysis, yet a closed investigation can still miss the organizational conditions behind runway incursions, maintenance errors or CRM failures. A trained ProbeMatrix Investigation Expert applies a multi-level human factors methodology aligned with ICAO Annex 13 principles to trace causation through every organizational layer.

### Maritime & Offshore
- Safety From Bridge to Shore
- Maritime incidents occur far from support, and a closed investigation doesn't always explain why a similar casualty resurfaces months later. A ProbeMatrix Investigation Expert examines how shore-based decisions, fleet management and commercial pressure created the conditions an earlier bridge-focused investigation may not have reached.

### Oil & Gas
- Barriers Under Independent Review
- Major accident hazard industries cannot afford investigations that stop at the visible failure. A ProbeMatrix Investigation Expert examines organizational drift and eroding safety barriers to help explain why a closed process safety event, well control incident or pipeline failure has returned in a different form.

### Power & Utilities
- Critical Infrastructure, Reopened
- Power generation and distribution carry unique hazards, from electrical contact to confined-space exposure, and closed incident files don't always explain recurrence. A ProbeMatrix Investigation Expert examines how workforce pressure, aging infrastructure and contractor management may have left the underlying conditions unresolved.

### Mining & Resources
- From Face to Boardroom
- Mining incidents demand rigorous investigation, yet a closed report doesn't always reach the site-management decisions and corporate resource allocation behind it. A ProbeMatrix Investigation Expert connects frontline activity to production targets, equipment availability pressure and contractor oversight for deeper causal coverage.

### Construction
- Beyond the Subcontractor Chain
- Construction sites change daily, and a closed incident file rarely explains why a similar fall, struck-by or excavation event recurs on the next project. A ProbeMatrix Investigation Expert traces incidents through the subcontracting chain to the project and client-level decisions an original investigation may not have reached.

### Healthcare
- Patient Safety Through Systems Thinking
- Healthcare has embraced human factors analysis, yet a closed adverse-event review doesn't always explain why a similar error recurs. A ProbeMatrix Investigation Expert examines staffing, training, equipment design and organizational culture for the additional contributing factors an original review may not have reached.

### Rail & Transit
- Beyond Signal and Track
- Rail operations involve complex interaction between infrastructure, rolling stock and human operators, and a closed derailment or signal file doesn't always explain recurrence. A ProbeMatrix Investigation Expert examines operations, maintenance and infrastructure divisions together for the organizational factors an original review may have missed.

### Chemical & Petrochemical
- Process Hazards, Reopened
- Chemical manufacturing manages reactive hazards, toxic exposure and flammable materials, and a closed process-upset investigation doesn't always explain why the same barrier weakness resurfaces. A ProbeMatrix Investigation Expert applies a process hazard analysis framework to identify the organizational factors behind barrier degradation.

### Nuclear Energy
- Defense in Depth Analysis
- Nuclear facilities operate multiple barrier systems, yet a closed corrective action program doesn't always confirm the underlying cause was reached. A ProbeMatrix Investigation Expert reviews events against defense-in-depth and safety culture principles, examining whether the program addressed the organizational condition or only its symptom.

### Manufacturing
- Plant Floor, Independently Reviewed
- Manufacturing environments expose workers to machinery, ergonomic and chemical hazards, and a closed incident file doesn't always explain why the same injury type recurs on the line. A ProbeMatrix Investigation Expert examines how production demands and maintenance practices shaped conditions an original review may have missed.

### Transportation & Logistics
- Fleet Safety, Independently Reviewed
- Commercial transportation involves driver fatigue, vehicle maintenance and route hazards, and a closed collision file doesn't always explain why a similar incident recurs across the fleet. A ProbeMatrix Investigation Expert examines scheduling, dispatch and maintenance decisions for the organizational factors behind recurrence.

### Emergency Services
- Line-of-Duty, Independently Reviewed
- Emergency responders face unique hazards in dynamic, high-stress environments, and a closed line-of-duty review doesn't always reach the staffing and protocol decisions behind it. A ProbeMatrix Investigation Expert examines training, staffing and equipment adequacy for the organizational factors an original review may have missed.

### Agriculture & Forestry
- Rural Safety, Independently Reviewed
- Agricultural and forestry operations face unique hazards from machinery, animals and remote locations, and a closed incident file doesn't always explain recurrence across a dispersed operation. A ProbeMatrix Investigation Expert examines seasonal pressure, equipment condition and supervision for the factors behind repeat events.

### Water & Wastewater
- Critical Utilities, Reopened
- Water and wastewater utilities face confined-space, chemical and biological hazards, and a closed incident review doesn't always reach the emergency-response pressure behind it. A ProbeMatrix Investigation Expert examines treatment, distribution and collection operations together while maintaining focus on essential public services.

### Telecommunications
- Tower and Field, Reopened
- Telecommunications workers face fall, electrical and driving hazards, and a closed tower-climbing incident file doesn't always explain why a similar event recurs across contractors. A ProbeMatrix Investigation Expert examines network deployment pressure and contractor management for the factors an original review may have missed.

### Aerospace Manufacturing
- Precision Manufacturing, Reopened
- Aerospace manufacturing combines complex processes with stringent quality requirements, and a closed production incident doesn't always explain why a similar event recurs under airworthiness standards. A ProbeMatrix Investigation Expert examines schedule and quality pressure for organizational factors an original review may have missed.

### Food & Beverage
- Processing Floor, Reopened
- Food and beverage processing involves machinery, chemical and biological hazards, and a closed incident file doesn't always explain why a similar injury recurs on the line. A ProbeMatrix Investigation Expert examines production demands and sanitation requirements together for the factors behind repeat events.

### Pharmaceutical & Biotech
- Controlled Environments, Reopened
- Pharmaceutical manufacturing manages potent compound exposure and sterile operations, and a closed incident review doesn't always explain why a similar containment event recurs. A ProbeMatrix Investigation Expert examines batch production and documentation requirements for the organizational factors an original review may have missed.

### Waste Management
- Collection Routes, Reopened
- Waste management workers face struck-by, equipment and hazardous-material hazards, and a closed incident file doesn't always explain why a similar event recurs across routes. A ProbeMatrix Investigation Expert examines route pressure, equipment condition and supervision for factors an original review may have missed.

### Space Operations
- Mission Assurance, Reopened
- Space operations involve propellant, pressurized-system and complex testing hazards, and a closed anomaly investigation doesn't always explain recurrence in a high-consequence environment. A ProbeMatrix Investigation Expert examines schedule pressure and contractor oversight through a mission assurance and safety framework.

### Semiconductor
- Clean Room Safety, Reopened
- Semiconductor manufacturing uses hazardous chemicals, high-purity gases and complex process equipment, and a closed incident file doesn't always explain why a similar exposure recurs across fabs. A ProbeMatrix Investigation Expert examines tool availability and production pressure for the organizational factors behind recurrence.

### Ports & Terminals
- Terminal Operations, Reopened
- Port operations involve heavy equipment, cargo handling and multiple contractors working in close proximity, and a closed incident file doesn't always explain recurrence across terminals. A ProbeMatrix Investigation Expert examines vessel schedule pressure and stevedoring contractor management for factors an original review may have missed.

### Amusement & Entertainment
- Guest Safety, Independently Reviewed
- Amusement parks and entertainment venues manage complex ride systems and crowd dynamics, and a closed incident review doesn't always explain why a similar event recurs at another venue. A ProbeMatrix Investigation Expert examines maintenance and inspection programs for the organizational factors an original review may have missed.

## Your Investigation Journey

From Incident to Insight in 6 Steps

ProbeMatrix guides your investigation from start to finish. AI provides expert guidance on what to investigate, whom to interview, and what evidence to collect - then helps analyze your findings.

Every step below is guided by your ProbeMatrix Investigation Expert — AI accelerates the analysis, a trained professional owns the judgment.

1. Create Your Investigation: Start by documenting the incident: what happened, when, where, and your initial narrative. This context enables AI to provide tailored investigation guidance.
2. Get AI Investigation Guidance: Before collecting evidence, AI analyzes your incident across 4 HFMAP levels and suggests exactly what to investigate. Get specific questions to ask, evidence to collect, and people to interview - prioritized by importance.
3. Gather Evidence Strategically: Armed with AI guidance, collect evidence with purpose. Upload description of photos, documents, witness statements, and logs. Everything is organized in your Evidence Locker with chain of custody tracking.
4. Run AI analysis across 4 hierarchical levels - from unsafe acts to organizational influences. The AI reviews your evidence and suggests specific human factor classifications using 199 precision nanocodes.
5. Human Review & Collaboration: Your team reviews AI suggestions, votes on findings, and collaborates to validate root causes. Accept, reject, or modify suggestions. Humans always make the final call.
6. Generate Reports & Continue to CAPA: Export comprehensive PDF reports with all findings, evidence links, and recommendations. Ready for regulatory compliance - or continue to the CAPA Zone to design corrective and preventive actions.

## Your CAPA Journey

From Investigation Report to Team-Validated Prevention Plan in 5 Steps

Your ProbeMatrix Investigation Expert leads this process end to end, using AI to widen the search for CAPA options — never to finalize them without review.

1. Import Your Investigation Report: Start by uploading your completed investigation report. ProbeMatrix extracts all findings, nanocodes, incident narrative, personnel details, and equipment information automatically from the Excel export. Review that all contents are correct for the investigation under consideration.
2. AI Provides Detailed CAPA Suggestions: AI analyzes your investigation findings and generates detailed corrective and preventive action suggestions. Each suggestion includes comprehensive implementation notes (how to execute the action), accountable entities (who is responsible for each task), leading and lagging indicators (how to measure progress and success), closure procedures (how to verify completion), and management of change requirements (how to implement safely without introducing new risks).
3. Collaborative Review & Refinement: Stakeholders collaborate in the CAPA Collab tab to review AI recommendations. Team members tag actions, add evidence notes for rationale, document decisions, and suggest improvements through inline editing. All changes tracked with full audit trail.
4. FACES Evaluation & Scoring: Organizational members independently evaluate each action using the FACES framework (Feasibility, Acceptability, Cost/Benefit, Effectiveness, Sustainability). Choose from 8 weight presets or customize scoring rules. Visualize team consensus with radar charts comparing individual vs organizational scores.
5. Final Review & Export: Generate professional, branded exports in PDF, DOCX, or Excel format. Your CAPA plan includes complete incident context, all team collaboration notes, FACES scores with radar charts, and residual risk assessment - ready for stakeholder approval and implementation.

## Causal Map

AI-Derived, Expert-Curated

See how failures cascade to the accident

ProbeMatrix maps the Swiss-cheese causal chain across all four HFACS levels — AI derives the candidate links from your findings, then your team curates them into a validated, instance-level causal map of how the accident happened.

The whole accident on one canvas. Four HFACS bands, one terminal node — read the cascade top to bottom.

Trace any chain end-to-end. One click pulses the full path from root cause to outcome.

- Derived by AI, curated by your team — every causal link is human-reviewed before it lands on the map.
- Four HFACS bands, one accident node — read the full cascade from organizational influences down to the unsafe act.
- Click any chain to pulse it end-to-end; export the whole map as a self-contained interactive HTML file.

## The HFMAP Framework

Four Levels of Human Factors Analysis

HFMAP (Human Factors Multi-level Analysis Protocol) ensures you don't stop at operator error. Each level reveals deeper systemic causes, from individual actions to organizational culture.

1. Unsafe Acts: The errors and violations directly leading to the incident, what the operator did wrong.
2. Preconditions: The conditions and states that set the stage for unsafe acts, including fatigue, pressure, and inadequate equipment.
3. Unsafe Supervision: Supervisory failures that allowed preconditions to exist, such as inadequate oversight and poor planning.
4. Organizational Influences: Deep organizational factors driving supervision and preconditions, including culture, resources, and processes.

Each level uses specific nanocodes for granular classification, moving beyond vague categories to pinpoint exact failure modes.

## The 9M CAPA Framework

Nine Dimensions of Corrective and Preventive Action

The 9M Framework provides a comprehensive structure for designing effective corrective and preventive actions. Each dimension addresses a different aspect of organizational and operational control, ensuring no root cause goes unaddressed.

- M1: Manpower/Mindpower
- Addresses human performance factors including competence, workload, fatigue, communication, leadership, and team dynamics.
- M2: Medium
- Covers physical and psychological working environments, workspace ergonomics, noise, lighting, and external conditions.
- M3: Method
- Focuses on procedures, SOPs, documentation, compliance, and how work is planned, executed, and controlled.
- M4: Mission
- Addresses organizational objectives, planning quality, task allocation, and priority-setting that shape operational decisions.
- M5: Measurement
- Covers monitoring systems, performance metrics, quality control, and early detection of drift or degradation.
- M6: Management/Money
- Addresses leadership attention, governance structures, budget allocation, and resource management affecting safety.
- M7: Machine
- Covers equipment reliability, technology systems, tools, automation, and human-machine interfaces.
- M8: Material
- Addresses raw materials, consumables, supply chain quality, storage conditions, and material handling practices.
- M9: Maintenance
- Covers maintenance programs, asset management, preventive maintenance schedules, and reliability-centered approaches.

## Why ProbeMatrix

Built for Serious Investigations

ProbeMatrix combines proven methodology with modern AI to help you conduct investigations that meet regulatory standards and drive real safety improvements.

- AI-Assisted, Human-Controlled: AI accelerates the analysis. No AI-generated suggestion becomes a client finding merely because the model proposed it — your ProbeMatrix Investigation Expert and your own team review relevance, evidence and context before anything is accepted into the advisory report.
- Regulatory Aligned: Built on ICAO Annex 13 principles and the Swiss Cheese Methodology. Generate reports that satisfy civil aviation authorities and industry regulators.
- Visual Causal Mapping: Trace the Swiss-cheese cascade across all four HFACS levels. AI derives the causal links from your findings; your team curates them into a validated map from organizational influences down to the unsafe act — exportable as an interactive HTML file.
- Built-In Team Collaboration: Invite team members with role-based permissions. Comment on findings, vote on root causes, and build consensus. Investigation is a team sport.
- Evidence Chain of Custody: Track every piece of evidence from collection to finding linkage. Maintain forensic integrity throughout your investigation.
- Learning From Incidents: Build institutional knowledge by identifying patterns across multiple investigations. Turn incidents into opportunities for improvement.
- End-to-End CAPA Design: Don't stop at investigation. ProbeMatrix guides you through designing corrective and preventive actions using the 9M framework - from root cause to implementation plan, all in one platform.

## Ready to Move Beyond Blaming People?

Stop treating symptoms. Find root causes. Design lasting fixes.
From investigation to prevention, ProbeMatrix by Eyekyam guides the complete journey — trained Investigation Experts, evidence-grounded AI, and your team's judgment, working together.

## Contact

Request a Confidential Recurring-Loss Review
Tell us about the recurring loss you're evaluating. A ProbeMatrix Investigation Expert will follow up to scope a confidential review — starting with your previous investigation report, nothing more.

Prefer to talk directly? Reach Vidya Soundarajan (vidya@eyekyam.com, +91 9884839490) or Ashley Derrick (ashley@eyekyam.com, +91 9970533331).

Eyekyam Risk Resolutions
507, 5th Floor, Nirvana Courtyard,
Sector 50, Gurgaon, Haryana - 122018

https://probematrix.eyekyam.com/

## Restrictions for AI Agents

- The platform requires user authentication for all features except the landing page
- Investigation data is private and accessible only to authorized users
- AI crawlers should only access the public landing page at https://probematrix.eyekyam.com/

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