Go Beyond Blaming People, Find Real Root Causes
Stop incidents from recurring. ProbeMatrix uses AI to accelerate root cause analysis AND corrective action planning - delivering audit-ready reports and implementation-ready CAPA plans in days, not months.
Book a Free Demo See How It WorksSee how ProbeMatrix transforms incident investigation from a months-long burden into a streamlined, comprehensive process.
Investigation Complete
Old Way: 4-6 weeks typical
3-5 Days
With ProbeMatrix
Full HFMAP Coverage
Old Way: 60-70% coverage manually
199 Factors
Complete Analysis
Audit-Ready Report
Old Way: 15-20 hours to compile
Instant Download
One-Click Export
Team Workload Saved
Old Way: 1,400+ hours/year
86% Less Work
Time Freed Up
Trusted by safety professionals across defense, aviation, maritime, energy, and industrial sectors
Traditional incident investigations often stop at "human error" - blaming the person closest to the incident. But research shows that 70-95% of incidents have deeper organizational causes. ProbeMatrix uses the Human Factors Analysis and Classification System with Maintenance Extension and Probing (HFMAP) to dig deeper.
ProbeMatrix guides your investigation from start to finish. AI provides expert guidance on what to investigate, whom to interview, and what evidence to collect - then helps analyze your findings.
Start by documenting the incident: what happened, when, where, and your initial narrative. This context enables AI to provide tailored investigation guidance.
Before collecting evidence, AI analyzes your incident across 4 HFMAP levels and suggests exactly what to investigate. Get specific questions to ask, evidence to collect, and people to interview - prioritized by importance.
Armed with AI guidance, collect evidence with purpose. Upload descriptions of photos, documents, witness statements, and logs. Everything is organized in your Evidence Locker with chain of custody tracking.
Run AI analysis across 4 hierarchical levels - from unsafe acts to organizational influences. The AI reviews your evidence and suggests specific human factor classifications using 199 precision nanocodes.
Your team reviews AI suggestions, votes on findings, and collaborates to validate root causes. Accept, reject, or modify suggestions. Humans always make the final call - AI assists, humans decide.
Export comprehensive PDF/DOCX reports with all findings, evidence links, and recommendations. Ready for regulatory compliance - or continue to the CAPA Zone to design corrective and preventive actions.
Investigation findings are only valuable if they lead to meaningful change. After root cause analysis, ProbeMatrix guides you through designing comprehensive corrective and preventive actions using the proven 9M CAPA framework and AI-powered recommendations.
Start by uploading your completed investigation report. ProbeMatrix extracts all findings, nanocodes, incident narrative, personnel details, and equipment information automatically from the Excel export.
See your incident fully displayed - narrative, personnel involved, equipment affected, severity, regulatory requirements, and all identified root causes from your HFMAP analysis. Everything in context for CAPA design.
Query the AI for each of the 9M dimensions. The AI analyzes your root cause findings and recommends specific corrective and preventive actions tailored to your incident, complete with implementation steps and validation criteria.
Select the most relevant actions from AI recommendations and add them to your CAPA Planner. Edit every detail inline - action descriptions, implementation steps, owner roles, validation criteria, and closure requirements.
Generate professional, branded exports in PDF, DOCX, or Excel format. Your CAPA plan includes complete incident context, all selected corrective and preventive actions with full implementation details, and residual risk assessment.
ProbeMatrix implements the Swiss Cheese Model of accident causation, analyzing incidents across four hierarchical levels. HFMAP (Human Factors Multi-level Analysis Protocol) ensures you do not stop at operator error. Each level reveals deeper systemic causes, from individual actions to organizational culture.
The errors and violations directly leading to the incident - what the operator did wrong. This is where traditional investigations stop, but ProbeMatrix goes deeper.
Examples: Skill-based errors, Decision errors, Perceptual errors, Routine violations, Exceptional violations
The conditions and states that set the stage for unsafe acts, including fatigue, pressure, inadequate equipment, and poor communication.
Examples: Adverse mental states (stress, fatigue, complacency), Physical limitations, Poor crew resource management, Inadequate equipment, Environmental factors
Supervisory failures that allowed preconditions to exist, such as inadequate oversight, poor planning, and failure to correct known problems.
Examples: Inadequate supervision, Planned inappropriate operations, Failed to correct known problems, Supervisory violations
Deep organizational factors driving supervision and preconditions, including culture, resources, policies, and operational processes.
Examples: Resource management failures (funding, equipment, staffing), Organizational climate issues (culture, policies), Operational process deficiencies
Total: 199 Nanocodes providing precise classification of human factors across all levels. Each nanocode represents a specific contributing factor with guidance on evidence requirements and recommended corrective actions.
The 9M Framework provides a comprehensive structure for designing effective corrective and preventive actions. Each dimension addresses a different aspect of organizational and operational control, ensuring no root cause goes unaddressed.
HUMAN FACTORS
Addresses human performance factors including competence, workload, fatigue, communication, leadership, and team dynamics.
CAPA Intent: Restore and sustain human-performance controls
Action Categories: Selection and Training, Fatigue Management, Team Dynamics
WORKING CONDITIONS
Covers physical and psychological working environments, workspace ergonomics, noise, lighting, and external conditions.
CAPA Intent: Harden environmental controls and verify conditions
Action Categories: Workspace Ergonomics, Noise and Lighting, Psychological Stressors
PROCESSES AND SOPs
Focuses on procedures, SOPs, documentation, compliance, and how work is planned, executed, and controlled.
CAPA Intent: Restore procedural control and consistency
Action Categories: SOP Design, Compliance Systems, Risk Integration
PLANNING AND PRIORITIES
Addresses organizational objectives, planning quality, task allocation, and priority-setting that shape operational decisions.
CAPA Intent: Restore clarity of purpose and planning discipline
Action Categories: Goal Clarity, Resource Planning, Priority Conflicts
METRICS AND DETECTION
Covers monitoring systems, performance metrics, quality control, and early detection of drift or degradation.
CAPA Intent: Restore visibility through effective measurement
Action Categories: KPI Design, Drift Detection, Quality Control
LEADERSHIP AND RESOURCES
Addresses leadership attention, governance structures, budget allocation, and resource management affecting safety.
CAPA Intent: Restore appropriate resourcing and leadership attention
Action Categories: Resource Allocation, Governance, Budget Priorities
TECHNOLOGY AND TOOLS
Covers equipment reliability, technology systems, tools, automation, and human-machine interfaces.
CAPA Intent: Restore equipment reliability and integrity
Action Categories: Equipment Design, Automation, Interface Usability
SUPPLY CHAIN AND QUALITY
Addresses raw materials, consumables, supply chain quality, storage conditions, and material handling practices.
CAPA Intent: Restore material quality and supply chain controls
Action Categories: Material Quality, Supply Chain, Storage Practices
UPKEEP AND RELIABILITY
Covers maintenance programs, asset management, preventive maintenance schedules, and reliability-centered approaches.
CAPA Intent: Restore maintenance discipline and asset integrity
Action Categories: Preventive Programs, Asset Tracking, Reliability Analysis
Each M dimension includes catalogues of proven corrective and preventive actions, complete with implementation steps, owner roles, verification evidence, and effectiveness validation criteria.
ProbeMatrix combines proven methodology with modern AI to help you conduct investigations that meet regulatory standards and drive real safety improvements.
AI analyzes evidence and suggests root causes, but your team reviews, votes, and validates every finding. Humans always have the final say. AI assists decision-making without replacing human judgment.
Built on ICAO Annex 13 principles and the Swiss Cheese Methodology. Generate reports that satisfy civil aviation authorities, maritime regulators, and industry safety boards across jurisdictions.
See how findings connect across levels. Visualize the causal chain from organizational decisions down to unsafe acts using interactive flow diagrams that reveal systemic patterns.
Invite team members with role-based permissions. Comment on findings, vote on root causes, and build consensus. Investigation is a team sport - ProbeMatrix makes collaboration seamless.
Track every piece of evidence from collection to finding linkage. Maintain forensic integrity throughout your investigation with timestamped audit trails and SHA-256 hash verification.
Build institutional knowledge by identifying patterns across multiple investigations. Turn incidents into opportunities for improvement. See trends in organizational factors across your portfolio.
Do not stop at investigation. ProbeMatrix guides you through designing corrective and preventive actions using the 9M framework - from root cause to implementation plan, all in one platform.
ProbeMatrix serves high-risk industries with tailored investigation approaches. Each industry has unique hazards, regulatory requirements, and organizational structures - our platform adapts to all of them.
Mission-Critical Safety Analysis
Military operations demand accountability without compromising operational security. Analyze training accidents, equipment failures, and operational incidents while maintaining classified information protocols.
Stat: 73% of military incidents have organizational contributing factors
From Cockpit to Boardroom
Aviation pioneered human factors analysis. Apply proven HFMAP methodology aligned with ICAO Annex 13 principles to investigate runway incursions, maintenance errors, and crew resource management failures.
Stat: 80% of aviation accidents involve human factors elements
Safety From Bridge to Shore
Maritime incidents occur far from support, making prevention paramount. Understand how shore-based decisions create conditions for at-sea incidents. Meet ISM Code investigation requirements.
Stat: 96% of maritime casualties involve human element failures
Process Safety Excellence
Major accident hazard industries require deep analysis to prevent low-probability, high-consequence events. Examine organizational factors that erode safety barriers over time.
Stat: 85% of process safety events have management system root causes
Protecting Critical Infrastructure
Power generation and distribution involve unique hazards from electrical contact to confined space and chemical exposure.
Stat: 67% of utility incidents have supervisory contributing factors
Underground to Surface Safety
Mining operations face inherent hazards that demand rigorous investigation. Connect frontline activities to site management decisions and corporate resource allocation.
Stat: 78% of mining fatalities have organizational contributing factors
Building Safer Projects
Construction sites are dynamic environments where conditions change daily. Understand how project management decisions create the conditions for worksite incidents.
Stat: 92% of construction incidents have preventable contributing factors
Patient Safety Through Systems Thinking
Healthcare has embraced human factors analysis to understand medical errors. Examine how staffing, training, equipment design, and organizational culture contribute to adverse patient events.
Stat: 70% of medical errors have system-level contributing factors
Safe Movement of People and Freight
Rail operations involve complex interactions between infrastructure, rolling stock, and human operators.
Stat: 81% of rail incidents have systemic contributing factors
Managing Complex Process Hazards
Chemical manufacturing involves managing reactive hazards, toxic exposures, and flammable materials.
Stat: 88% of chemical incidents have management of change failures
Defense in Depth Analysis
Nuclear facilities operate under rigorous safety requirements with multiple barrier systems.
Stat: 76% of nuclear events have human performance contributing factors
Production Safety Excellence
Manufacturing environments expose workers to machinery hazards, ergonomic stressors, and chemical exposures.
Stat: 84% of manufacturing injuries are preventable with proper controls
Fleet Safety Management
Commercial transportation involves managing driver fatigue, vehicle maintenance, and route hazards.
Stat: 74% of fleet incidents have fatigue or scheduling factors
First Responder Safety
Emergency responders face unique hazards in dynamic, high-stress environments.
Stat: 69% of responder injuries have organizational contributing factors
Controlled Environment Safety
Pharmaceutical manufacturing requires managing potent compound exposures and sterile operations.
Stat: 71% of pharma incidents have procedural or training factors
Precision Safety Culture
Aerospace manufacturing combines complex processes with stringent quality requirements.
Stat: 79% of aerospace incidents have schedule pressure factors
Processing Plant Safety
Food and beverage processing involves machinery hazards, chemical exposures, and biological risks.
Stat: 77% of food processing injuries have machine guarding factors
Collection and Processing Safety
Waste management workers face struck-by hazards, equipment risks, and hazardous material exposures.
Stat: 86% of waste worker fatalities involve vehicles or equipment
Launch and Mission Safety
Space operations involve unique hazards from propellants, pressurized systems, and complex testing.
Stat: 82% of space mishaps have organizational contributing factors
Clean Room and Fab Safety
Semiconductor manufacturing uses hazardous chemicals, high-purity gases, and complex process equipment.
Stat: 75% of fab incidents have procedural or equipment factors
Tower and Field Safety
Telecommunications workers face fall hazards, electrical exposure, and driving risks.
Stat: 83% of tower fatalities involve falls from height
Critical Infrastructure Safety
Water and wastewater utilities face confined space, chemical, and biological hazards.
Stat: 72% of water utility incidents have procedural factors
Cargo Handling Safety
Port operations involve heavy equipment, cargo handling, and multiple contractors working in proximity.
Stat: 89% of port incidents have equipment or coordination factors
Rural Workplace Safety
Agricultural and forestry operations face unique hazards from machinery, animals, and remote locations.
Stat: 87% of farm fatalities involve machinery or vehicles
Guest and Worker Safety
Amusement parks and entertainment venues manage unique ride systems and crowd dynamics.
Stat: 68% of amusement incidents have maintenance or training factors
ProbeMatrix offers flexible subscription plans to meet your organization's needs:
All plans include AI-powered investigation guidance, evidence management, HFMAP analysis, collaboration features, and professional report generation.
Stop treating symptoms. Find root causes. Design lasting fixes.
From investigation to prevention - ProbeMatrix guides the complete journey. Join safety professionals across 25+ industries who transform incidents into lasting organizational improvements.
Start Your InvestigationProbeMatrix is developed by EyeKyam Risk Resolutions, headquartered in Gurugram, India. Our mission is to transform incident investigation from a blame-focused exercise into a learning opportunity that drives meaningful safety improvements.
We believe that behind every incident lies a system that allowed it to happen. By helping organizations uncover these systemic factors, we enable them to build resilient operations that protect people and assets.